Skip to content
Ruschin & Co · Fine JewelleryBook a consultation

Shop policies

Shipping & returns

This page covers pieces bought ready-to-wear through the Ruschin & Co shop. A commissioned piece is agreed individually with Gavin as part of that conversation, and is not covered here.

Delivery

We deliver anywhere in South Africa by insured courier for a single flat rate of R250.00, VAT included. There is no separate charge for the insurance: every parcel is covered for its full value in transit. (Confirmed with Gavin before launch.) Once your order is on its way we will send you a tracking reference so you can follow it. (Confirmed with Gavin before launch.) Because much of what we sell is one of one and every piece is packed with care, we do not promise a fixed number of days.

We do not currently deliver outside South Africa. (Confirmed with Gavin before launch.)

Collection from the studio

You may also collect your order, free of charge, from 25 Rudd Road, Illovo, Johannesburg, once it is ready. (Confirmed with Gavin before launch.) We will confirm by phone or email when it is waiting for you.

Change-of-mind returns

To confirm

We intend to offer a return window for a piece you have changed your mind about, and to set out here who pays for the return courier. The exact number of days, and who pays for the return courier, are not yet decided. Confirmed with Gavin before launch.

One thing worth understanding in the meantime: South Africa's Consumer Protection Act gives a five-business-day cooling-off right for a sale that results from direct marketing, such as a cold call or an unsolicited approach. It does not create a general right to return an item bought because you chose to visit our shop and buy it, so any return window we offer here is our own policy, not a legal minimum we are required to give.

Faulty or damaged pieces

If a piece arrives damaged, or turns out to have a manufacturing fault, the Consumer Protection Act gives you a six-month implied warranty: at your choice, we will repair it, replace it, or refund you, at no cost to you. Contact us as soon as you notice the problem, and please keep the original packaging until it is resolved.

Resizing

To confirm

Whether resizing is included after purchase, and on what terms, is not yet decided. Confirmed with Gavin before launch. Ask us directly in the meantime and we will let you know.

Questions

If anything here is not clear, or your situation does not fit neatly into it, contact us and we will talk it through with you personally.

Begin with a conversation

Every piece starts with Gavin, not a catalogue.

Book a consultationWhatsApp GavinCall

Testimonials

In their words.

  • “I decided to get engaged while my lovely girlfriend went to the UK for a short trip and I used the time to get a ring made while she was away. Gavin and his team gave me great advice and freedom. They helped me create and design my own ring, and taught me so much about the choices I have. They made the whole process a fantastic experience and I will totally send my friends back for the one on one experience.”

    Willie NelFreelance filmmaker

  • “Gavin and his firm were recommended to us by a mutual friend. From the very first contact, Gavin conducted himself in a very friendly but professional manner. Gavin clearly demonstrated the love and understanding of his business. His attention to detail and willingness to listen to our needs was very reassuring. We are extremely pleased with the design, quality of our jewellery and the superb service. It was certainly one of the best shopping experiences we have had. Our friends have found Gavin amazing and are very impressed with their purchases. On purchasing diamonds, we highly recommend others to contact Gavin. We certainly look forward to doing business with his company for years to come.”

    Dusanka and Robert CosicWales, UK

  • “My experience with Gavin was nothing less than exceptional. He provided excellent customer service, quality diamonds, and competitive prices. He was very knowledgeable and an excellent teacher. I learned everything I needed to know before purchasing the right diamond. I would recommend him and his company to anyone considering the purchase of a precious stone.”

    Michael Zarrabi, M.D.Plastic and Reconstructive Surgery

  • “Great experience dealing with Gavin. I have had many good experiences dealing with Gavin. The jewellery and stones are breathtaking and very reasonable in price. The service we received was so efficient and good advice was given to us when choosing specific stones. We look forward to many more dealings with Gavin.”

    Daniel and Elise Boyer

  • “My experience with Gavin goes back some years. Not only have I and my wife been advised and purchased from the company; we have, in addition, successfully referred a number of our friends to Gavin. His knowledge, service and flexibility have ensured that we consult them on any occasion where we are thinking of purchasing jewellery.”

    Bernard FreemanCEO, European Healthcare Group PLC, London

  • “Gavin Ruschin has been my preferred supplier of diamonds and designer jewellery for the past five years. During this period of knowing Gavin, I feel extremely privileged to have a supplier of such character and integrity servicing me personally, my company The BLD Group and our clients. Gavin has through excellent service become one of the most credible suppliers on our books. His honesty, unconditional professional service, excellent pricing and pleasant manner have earned him the respect and reputation of the highest degree amongst my clients, which include professional sportsmen and sportswomen, leading business people and politicians.”

    Bruce V DavidsonExecutive Chairman, The BLD Group