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Ruschin & Co · Fine JewelleryBook a consultation

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Terms

These terms apply to the ready-to-wear pieces sold through the Ruschin & Co shop, and to booking a consultation with Gavin. Read our shipping and returns and privacy pages alongside this one.

Who we are

Ruschin & Co is a private fine-jewellery house led by Gavin Ruschin, trading from 25 Rudd Road, Illovo, Johannesburg. You can reach us on 082 825 9342 or at info@ruschin.co.za.

Ruschin & Co's full registered company name and registration number are not yet listed here. Confirmed with Gavin before launch.

Prices and VAT

All prices on the site are in South African Rand and include VAT at 15%. We take care to keep prices accurate; if a price is shown incorrectly by mistake we will contact you before proceeding with an order at the wrong price.

Placing an order

Every piece in the shop is described and photographed as accurately as we can manage, and most of what we sell is one of one. Placing an order is an offer to buy, which we accept once your payment has cleared; until then, a piece can still be bought by someone else.

Online payment is processed through our payment provider, Peach Payments, or PayFast where that gateway is used, using the payment methods it offers at the time. Your card details are entered on the provider's own hosted payment page and never reach Ruschin & Co's systems.

Ownership and risk

A piece remains our property until we have received payment for it in full. Risk in the piece, meaning responsibility for loss or damage, passes to you once it is delivered or you collect it.

Cancelling before dispatch

If you need to cancel an order before it has been dispatched or collected, contact us as soon as possible and we will do what we can to help. Our shipping and returns page covers what happens once you have received a piece.

Liability

Nothing in these terms limits any right the Consumer Protection Act gives you that cannot lawfully be limited. Beyond that, our liability to you is limited to the price you paid for the piece in question.

Governing law

These terms are governed by the law of South Africa, and our courts have jurisdiction over any dispute.

Changes to these terms

We may update this page from time to time as the shop develops. The version in force at the time you place an order is the one that applies to it.

Begin with a conversation

Every piece starts with Gavin, not a catalogue.

Book a consultationWhatsApp GavinCall

Testimonials

In their words.

  • “I decided to get engaged while my lovely girlfriend went to the UK for a short trip and I used the time to get a ring made while she was away. Gavin and his team gave me great advice and freedom. They helped me create and design my own ring, and taught me so much about the choices I have. They made the whole process a fantastic experience and I will totally send my friends back for the one on one experience.”

    Willie NelFreelance filmmaker

  • “Gavin and his firm were recommended to us by a mutual friend. From the very first contact, Gavin conducted himself in a very friendly but professional manner. Gavin clearly demonstrated the love and understanding of his business. His attention to detail and willingness to listen to our needs was very reassuring. We are extremely pleased with the design, quality of our jewellery and the superb service. It was certainly one of the best shopping experiences we have had. Our friends have found Gavin amazing and are very impressed with their purchases. On purchasing diamonds, we highly recommend others to contact Gavin. We certainly look forward to doing business with his company for years to come.”

    Dusanka and Robert CosicWales, UK

  • “My experience with Gavin was nothing less than exceptional. He provided excellent customer service, quality diamonds, and competitive prices. He was very knowledgeable and an excellent teacher. I learned everything I needed to know before purchasing the right diamond. I would recommend him and his company to anyone considering the purchase of a precious stone.”

    Michael Zarrabi, M.D.Plastic and Reconstructive Surgery

  • “Great experience dealing with Gavin. I have had many good experiences dealing with Gavin. The jewellery and stones are breathtaking and very reasonable in price. The service we received was so efficient and good advice was given to us when choosing specific stones. We look forward to many more dealings with Gavin.”

    Daniel and Elise Boyer

  • “My experience with Gavin goes back some years. Not only have I and my wife been advised and purchased from the company; we have, in addition, successfully referred a number of our friends to Gavin. His knowledge, service and flexibility have ensured that we consult them on any occasion where we are thinking of purchasing jewellery.”

    Bernard FreemanCEO, European Healthcare Group PLC, London

  • “Gavin Ruschin has been my preferred supplier of diamonds and designer jewellery for the past five years. During this period of knowing Gavin, I feel extremely privileged to have a supplier of such character and integrity servicing me personally, my company The BLD Group and our clients. Gavin has through excellent service become one of the most credible suppliers on our books. His honesty, unconditional professional service, excellent pricing and pleasant manner have earned him the respect and reputation of the highest degree amongst my clients, which include professional sportsmen and sportswomen, leading business people and politicians.”

    Bruce V DavidsonExecutive Chairman, The BLD Group