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Care and ownership

Care & Ownership

Insurance, valuation, cleaning, resizing, repair, travel and security: what a piece of fine jewellery needs after it leaves the studio.

A man in his sixties looks down at a freshly polished family brooch and earrings handed to him on a cloth by a jeweller's hands

I'm Gavin Ruschin, a jeweller in Illovo, and this section is about the long part of owning a piece, the years after it leaves the studio. Most of it is ordinary habit: a valuation that describes the piece properly, cover that lists it by name, a few minutes of cleaning each week, and a check of the settings before they fail. None of it is difficult, and almost all of it is easier to do early than to explain to an insurer later.

I start with insurance and valuation: why an invoice is not a valuation, what specified all-risks cover means, the clause about inspecting settings that many policies carry, and how often a valuation goes stale. Then the practical side: cleaning at home, the signs that a ring needs repair, when and how it can be resized, and what each metal and stone needs. Then the unlucky side: travelling with a piece, keeping it secure at home and away, and what to do if one is lost or damaged.

Pieces I did not make are welcome. I can value jewellery I did not make, and I check settings on rings I did not make. The insurance articles are general guidance, because policy wording differs between insurers and changes over time. Where an article and your own policy disagree, the policy wins, so read your wording and put your questions to your broker.

Planning a new piece, or remodelling one?

Rings and made-to-order jewellery, from the first sketch to remodelling an heirloom.

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Questions

Asked often.

What is the difference between an invoice and a valuation?

An invoice records what you paid. A valuation records what the piece would cost to replace, which is a different and usually higher number. Insurers want the second one, and a claim assessed against a purchase price from years ago will not rebuild the ring. A proper valuation describes the piece specifically: stone weights, colour and clarity, metal, measurements and photographs. I issue a valuation with every piece I make, and I can value pieces I did not make.

How often should a valuation be updated?

Two to three years is the general rule, and closer to two for a particularly valuable piece. Update sooner if the piece has been remodelled, resized or repaired, or if there has been a sharp move in the rand. Send the new certificate to your broker rather than only filing it at home, because a valuation that never reaches the policy protects nothing. Confirm your own policy's requirements with your broker.

Why might my insurer want the settings inspected?

Many policies contain a maintenance or security condition. The insurer can decline a claim for a stone that falls out if the setting had not been inspected within a stated period, often two years. The period varies by insurer and by policy, so read your own wording. Book a check once a year and keep whatever the jeweller gives you afterwards, because that record is what satisfies the clause.

Can I clean my ring at home?

Yes, and a weekly clean is plenty. Use warm water, a drop of plain dishwashing liquid, ten minutes in a cup, then a soft brush on the back of the setting, where the film of hand cream, sunscreen and dust actually sits. Rinse in a bowl rather than over an open drain and dry on a lint-free cloth. Ask before using an ultrasonic cleaner on an emerald, opal or anything treated. The claws are the part you cannot check yourself.

The next step

Bring the piece in and I'll look at it.

Settings checked under magnification, a valuation that describes the piece properly, or simply a question about cleaning. I do this for rings I did not make as well.

Testimonials

In their words.

  • “I decided to get engaged while my lovely girlfriend went to the UK for a short trip and I used the time to get a ring made while she was away. Gavin and his team gave me great advice and freedom. They helped me create and design my own ring, and taught me so much about the choices I have. They made the whole process a fantastic experience and I will totally send my friends back for the one on one experience.”

    Willie NelFreelance filmmaker
  • “Gavin and his firm were recommended to us by a mutual friend. From the very first contact, Gavin conducted himself in a very friendly but professional manner. Gavin clearly demonstrated the love and understanding of his business. His attention to detail and willingness to listen to our needs was very reassuring. We are extremely pleased with the design, quality of our jewellery and the superb service. It was certainly one of the best shopping experiences we have had. Our friends have found Gavin amazing and are very impressed with their purchases. On purchasing diamonds, we highly recommend others to contact Gavin. We certainly look forward to doing business with his company for years to come.”

    Dusanka and Robert CosicWales, UK
  • “My experience with Gavin was nothing less than exceptional. He provided excellent customer service, quality diamonds, and competitive prices. He was very knowledgeable and an excellent teacher. I learned everything I needed to know before purchasing the right diamond. I would recommend him and his company to anyone considering the purchase of a precious stone.”

    Michael Zarrabi, M.D.Plastic and Reconstructive Surgery
  • “Great experience dealing with Gavin. I have had many good experiences dealing with Gavin. The jewellery and stones are breathtaking and very reasonable in price. The service we received was so efficient and good advice was given to us when choosing specific stones. We look forward to many more dealings with Gavin.”

    Daniel and Elise Boyer
  • “My experience with Gavin goes back some years. Not only have I and my wife been advised and purchased from the company; we have, in addition, successfully referred a number of our friends to Gavin. His knowledge, service and flexibility have ensured that we consult them on any occasion where we are thinking of purchasing jewellery.”

    Bernard FreemanCEO, European Healthcare Group PLC, London
  • “Gavin Ruschin has been my preferred supplier of diamonds and designer jewellery for the past five years. During this period of knowing Gavin, I feel extremely privileged to have a supplier of such character and integrity servicing me personally, my company The BLD Group and our clients. Gavin has through excellent service become one of the most credible suppliers on our books. His honesty, unconditional professional service, excellent pricing and pleasant manner have earned him the respect and reputation of the highest degree amongst my clients, which include professional sportsmen and sportswomen, leading business people and politicians.”

    Bruce V DavidsonExecutive Chairman, The BLD Group